📦 SHIPPING INFORMATION
🇺🇸 United States Shipping
🚚 Orders $75+
| SHIPPING METHOD | COST | DELIVERY TIME |
| Standard Shipping | Free | 7-10 Business Days |
🚚 Orders under $75
| SHIPPING METHOD | COST | DELIVERY TIME |
| Standard Shipping | $7.99 | 7-10 Business Days |
| Ground Shipping | $12.99 | 3-5 Business Days |
✈️ Expedited Shipping
| SHIPPING METHOD | COST | ORDER TOTAL |
| 2-Day Delivery | $29.99 | Up to $100 |
| 2-Day Delivery | $39.99 | $100.01 - $249.99 |
| 2-Day Delivery | $49.99 | $250+ |
| Next Day Delivery | $54.99 | Up to $100 |
| Next Day Delivery | $99.99 | $100.01+ |
⏰ Order by 1 PM EST (Mon–Thu) for expedited shipping.
📦 Available for in-stock items only.
🇨🇦 Canada Shipping
| SHIPPING METHOD | COST | ORDER TOTAL |
| Standard Shipping | $12.99 | Up to $85 |
| Standard Shipping | Free | $85.01+ |
🚚 Ships FedEx. Customers are responsible for any customs fees, duties, or taxes imposed by their country. There may be a possibility that the shipping carrier will contact you prior to delivering your package to collect those fees.
🌎 International
| SHIPPING METHOD | COST | ORDER TOTAL |
| Standard Shipping | $25.00 | Up to $100 |
| Standard Shipping | $35.00 | $100.01 - $200 |
| Standard Shipping | $40.00 | $200+ |
🚚 Ships FedEx. Customers are responsible for any customs fees, duties, or taxes imposed by their country. There may be a possibility that the shipping carrier will contact you prior to delivering your package to collect those fees.
⭐️ KQ Gold Club Members
| SHIPPING METHOD | COST | ORDER TOTAL |
| Standard Shipping - US Customers | Free | Orders over $35+ |
| Standard Shipping - US Customers | $3.99 | Orders under $35 |
| Standard Shipping - Canada | $10.00 | All Orders |
| Standard Shipping - International | $15.00 | All Orders |
📦 📦 Monthly Subscription Programs
Block of the Month • Medley of the Month™ • Back Pack of the Month™
| SHIPPING METHOD | COST | DELIVERY TIME |
| Standard Shipping - US Customers | $3.99 | 7-10 Business Days |
| Standard Shipping - Canada | $6.99 | Varies by Destination |
| Standard Shipping - International | $8.99 |
Varies by Destination |
⏱ Order Processing
✔ Orders for in-stock products ship within 1–2 business days.
Note: Fabric Yardage may require additional processing time due to cutting and handling.
✔ Backorders ship later at no additional shipping charge
✔ Orders may arrive in multiple packages
⛑️ Shipping Protection
What is Onward VIP Protection+?
We’ve partnered with Onward to provide our customers with carbon neutral shipping protection and our 90-day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen or damaged packages.
You’ll also have 90 days after your purchase to file claims for any product-related issues such as rips, tears, defects and scratches.
If you choose to waive Onward shipping protection and your package is damaged or lost in transit, you can reach out to us for help. We will do our best to assist, although we cannot guarantee that we’ll be able to recover your package once it is passed off to our shipping partner.
How does Onward work?
Onward is an on-demand concierge service that covers our customers in the event they have shipping or product issues. If you add Onward to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.
How Do I File A Claim?
You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.
Who does Onward partner with to make shipments carbon neutral?
Onward has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.
How Much Time Do I Have To File A Claim?
Depending on the claim type, customers can file a claim as early as 15 days from delivery, and as late as 90 days from delivery if you leverage our Satisfaction Guarantee.
What happens if my replacement order through Onward also gets lost, stolen or damaged?
Not a problem! Any replacement orders that are placed by Onward are still insured by Onward.
What If I Decline Onward Protection?
If you choose not to add Onward Protection to your order, please note that we are not responsible for packages that are lost, stolen, or damaged in transit. While we’ll do our best to assist in working with the shipping carrier, we cannot guarantee replacement or reimbursement for uninsured orders.
❓Additional Information
Sales Tax
Sales tax is automatically applied to applicable states within the United States.
When will my order be shipped?
We’ll do our best to get all in-stock items on your order sent out within a day or two. We appreciate your patience when, during special promotion times, we might occasionally fall a bit behind in our deliveries.
Items that are on backorder will be sent, with no additional shipping charge, as soon as the items are available.
How will my order be shipped?
Your order may be sent in multiple packages from multiple locations.
When will my Block of the Month be shipped?
Our goal is to do a regular monthly shipment of your block of the month. On occasion shipments may be delayed. However, if over 30 days have elapsed since your last block-of-the-month shipment, please contact us.
📞 Customer Service
You can contact our customer service team at: 800-865-9458